FAQ
General
What is Kiddomus?
Kiddomus is an online store offering high-quality children's products for the home, from ball pits and kitchen helpers to swings, play cushions, seating, and bean bags.
Where are Kiddomus products made?
All our products are designed and produced by European makers, ensuring high standards of craftsmanship and quality.
Are Kiddomus products sustainable?
Yes. Our producers use sustainable materials and the products are made in an environmentally friendly and responsible way.
Why are Kiddomus products delivered directly from the manufacturer?
We work straight from the manufacturer, without middlemen. This keeps our prices fair and lets us offer high-quality products at accessible prices.
How do I contact Kiddomus customer service?
You can reach us through our contact page. We're happy to help with any questions about products, orders, or shipping.
Do you offer a newsletter?
Yes, you can sign up in the footer on our website to be the first to hear about new products, restocks, and special offers.
Shipping
Do you offer free shipping?
Yes, shipping is completely free to the Netherlands and Belgium.
Which countries do you ship to?
We currently ship to the Netherlands and Belgium.
How long does delivery take?
Since products are shipped directly from the manufacturer, delivery times can vary by item. Estimated shipping times are shown on each product page.
Can I track my order?
Yes, once your order is shipped you'll receive a tracking link by email so you can follow your package.
What if my order arrives damaged?
Please contact us as soon as possible with photos of the damage, and we'll arrange a replacement or refund.
Returns
What is your return policy?
You can return products within 14 days of receiving your order.
How do I start a return?
Simply contact our customer service team within the 14-day window, and we'll guide you through the return process.
Do I have to pay for return shipping?
Return shipping costs are the customer's responsibility, unless the item was received damaged or incorrect.
When will I get my refund?
Once we've received and inspected the returned item, we'll process your refund within a few business days.
Can I exchange an item instead of returning it?
Yes, please contact us and we'll help arrange an exchange for a different size, color, or product where possible.